— Support · At Your Side —

Explorer Services

Whatever snags your order, the Terminal Wargaming desk is open. Solve it and get back on the road.

Terminal Wargaming Desk

Support Line
Document No. 002
For Every Order

— Terminal Wargaming Pledge —

"We never leave an explorer halfway. If your shipment is late, your supplies arrived damaged, or you can't find your bearings — write to us. It goes on record, it gets tracked, it gets resolved."

— The courier is impatient; we are not. Never hesitate to ask, explorer.

— Section I —

01Support Channels

Three ways to reach Terminal Wargaming. The fastest is to write the desk directly — your registry number is kept and your message is never lost.

— Direct —

Write to Terminal Wargaming

Send your issue straight to the desk via the contact form. The fastest route for shipping, returns and custom orders.

— Front Line —

@terminal.wargaming

DM us on Instagram, follow the daily records and new supplies. Handy for quick questions.

— Self Service —

My Registry

Manage your shipments, addresses and past orders yourself from your account.

Response Time

The Terminal Wargaming desk is open during weekday business hours. We usually reply within 1 business day; shipping and delivery questions are mostly closed the same day.

— Section II —

02Order Guide

The answer you're after is usually right here. Check the relevant record, then write the desk if needed.

Shipping & Delivery

When supplies ship out, how long delivery takes and how to track it.

Returns & Exchange

If supplies aren't what you expected — return and exchange terms and windows.

Payment & Billing

Accepted payment methods, security and invoice details.

Privacy & Data

How your personal data is protected, stored and processed.

Expedition Passport & Ranks

How points are earned, how ranks rise and what the perks are.

Membership & Sign-up

Get your Expedition Passport, claim your registry number, start your first rank.

— Section III —

03Frequently Asked

What explorers ask most. If you can't find your answer, write the desk.

When does my shipment go out?

Approved supplies are usually prepared and handed to the carrier within 1–3 business days. In-stock records ship faster; for items marked "out of stock", the restock window is stated on the product page.

How do I track my shipment?

Once the shipment is on the road, tracking details are sent to your email. You can also see the status of all your orders from My Registry.

My supplies arrived damaged or wrong — what now?

If something went wrong with the delivery, write to Terminal Wargaming with a photo. We replace or refund damaged or incorrect shipments; terms are on the Returns & Exchange page.

Do I need an account to order?

No, you can create a shipment as a guest. But with an Expedition Passport (membership) your registry number is kept, you earn points on every order and unlock permanent perks as you rank up.

How does the points and rank system work?

Every order and contribution earns points; as points build, your rank rises and your discount grows. All five ranks are on the About page. Points are permanent and never reset.

Do you take custom or 3D-print orders?

Yes. Custom figures and terrain for your own order are produced with Council approval. Write to Terminal Wargaming and let's talk details.

Still Not Resolved?

Send it straight to the desk. Your registry number is kept, your message goes on record, and you'll hear back shortly.

Write to Terminal Wargaming My Registry Supply Catalogue