Shipping & Convoy

Every approved shipment is carefully prepared, checked and packed at the Outpost depot. Supplies are usually handed to the convoy within 1–3 business days.

In-stock records ship faster; for items marked 'on expedition' (temporarily out of stock), the preparation time is stated on the product page. Public holidays and busy periods may extend this slightly.

Shipments are sent via contracted carriers. The shipping fee is calculated from the volume of supplies in your cart and the delivery address, and is shown clearly at checkout.

For orders above a set cart total, the convoy is free. The current free-shipping threshold is stated at checkout and in campaign announcements.

Once the convoy is on the road, delivery takes 1–4 business days in most regions. Remote areas and weather or road conditions may affect this. The estimated delivery date is shared in your shipment confirmation email.

When your shipment sets out, a tracking number is sent by email. You can also follow the status of all your expeditions from My Registry. If there is an issue with tracking, write the Outpost.

If your convoy is much later than expected, the package is damaged, or the shipment is lost, write the Outpost as soon as possible.

Having the courier record a report when you receive a damaged package speeds things up. We will contact the carrier together with you to resolve it.