— Support · At Your Side —

Explorer Services

Whatever snags your expedition, the Outpost desk is open. Solve it and get back on the road.

Outpost Desk

Support Line
Document No. 002
For Every Expedition

— Outpost Pledge —

"We never leave an explorer halfway. If your shipment is late, your supplies arrived damaged, or you can't find your bearings — write to us. It goes on record, it gets tracked, it gets resolved."

— The convoy is impatient; we are not. Never hesitate to ask, explorer.

— Section I —

01Support Channels

Three ways to reach the Outpost. The fastest is to write the desk directly — your registry number is kept and your message is never lost.

— Direct —

Write the Outpost

Send your issue straight to the desk via the contact form. The fastest route for shipping, returns and custom orders.

— Front Line —

@terminal.wargaming

DM us on Instagram, follow the daily records and new supplies. Handy for quick questions.

— Self Service —

My Registry

Manage your shipments, addresses and past expeditions yourself from your account.

Response Time

The Outpost desk is open during weekday business hours. We usually reply within 1 business day; shipping and convoy questions are mostly closed the same day.

— Section II —

02Expedition Guide

The answer you're after is usually right here. Check the relevant record, then write the desk if needed.

Shipping & Convoy

When supplies ship out, how long the convoy takes and how to track it.

Returns & Exchange

If supplies aren't what you expected — return and exchange terms and windows.

Payment & Billing

Accepted payment methods, security and invoice details.

Privacy & Data

How your personal data is protected, stored and processed.

Expedition Passport & Ranks

How points are earned, how ranks rise and what the perks are.

Membership & Sign-up

Get your Expedition Passport, claim your registry number, start your first rank.

— Section III —

03Frequently Asked

What explorers ask most. If you can't find your answer, write the desk.

When does my shipment go out?

Approved supplies are usually prepared and loaded onto the convoy within 1–3 business days. In-stock records ship faster; for items marked "on expedition" (out of stock), the restock window is stated on the product page.

How do I track my convoy?

Once the shipment is on the road, tracking details are sent to your email. You can also see the status of all your expeditions from My Registry.

My supplies arrived damaged or wrong — what now?

If something went wrong with the convoy, write the Outpost with a photo. We replace or refund damaged or incorrect shipments; terms are on the Returns & Exchange page.

Do I need an account to order?

No, you can create a shipment as a guest. But with an Expedition Passport (membership) your registry number is kept, you earn points on every expedition and unlock permanent perks as you rank up.

How does the points and rank system work?

Every expedition and contribution earns points; as points build, your rank rises and your discount grows. All five ranks are on the About page. Points are permanent and never reset.

Do you take custom or 3D-print orders?

Yes. Custom figures and terrain for your own expedition are produced with Council approval. Write the Outpost and let's talk details.

Still Not Resolved?

Send it straight to the desk. Your registry number is kept, your message goes on record, and you'll hear back shortly.

Write the Outpost My Registry Supply Catalogue