Refund Policy

For approved returns, the refund is made after the supply reaches the Outpost and is checked. For returns under the right of withdrawal, the order amount and any standard shipping fee you paid are refunded.

The refund is started within at most 14 days of the return being approved, as required by law. The time for the amount to appear in your account may take a few business days depending on your bank or payment provider.

• Credit/debit card: the amount is refunded to the same card; it appears within 2–10 business days depending on your bank.
• Bank transfer/EFT: refunded to the IBAN you provide.
• Refunds are always made to the original payment method; they cannot be sent to a different account.

If you return only part of your shipment, only the amount for those supplies is refunded. For supplies bought under a campaign or discount, if the campaign condition is broken, the refund amount is calculated accordingly.